BENCHMARKING

Dr. Frazelle pioneered supply chain benchmarking research at Georgia Tech in the late 1980s with his work in applying data envelope analysis to logistics performance data. We have maintained the cutting edge of supply chain benchmarking and now include financial, productivity, quality, and practice benchmarks for the supply chain as a whole as well as for its working components of customer service, inventory management, sourcing, transportation, and warehousing.

PERFORMANCE BENCHMARKS

Our performance benchmarks are organized into the following categories.

Financial Benchmarks
Total Supply Chain Cost, Supply Chain Cost as a Percent of Sales, Warehousing Cost as a Percent of Sales, Transportation Cost as a Percent of Sales, Gross Margin Return on Inventory, Inventory Value Added, Inventory Carrying Cost

Productivity Benchmarks
Supply Chain Orders per Man-Hour, SKUs per FTE, COGS per Inventory FTE, DC Lines per Man-Hour, DC Units per Man-Hour

Quality Benchmarks
Fill Rate, Forecast Accuracy, Inventory Accuracy, Shipping Accuracy, On-Time Delivery

Cycle Time Benchmarks
Dock-to-Stock Time, Warehouse Order Cycle Time, Emergency Order Processing Time, Door-to-Door Time

Safety
Miles Between Transportation Accidents, Man-Hours Between DC Accidents

PRACTICE BENCHMARKS

Our 500+ practice benchmarks are organized as follows.

SUPPLY CHAIN
Customer Service, Inventory Management, Sourcing & Procurement, Transportation, Warehousing, Outsourcing, Metrics, Supply Chain Information Systems, Supply Chain Planning, Supply Chain Organization

CUSTOMER SERVICE
Customer Service Strategy, Customer Valuation, Customer Segmentation, Customer Service Policy, Customer Collaboration

INVENTORY PLANNING & MANAGEMENT
SKU Portfolio, Forecasting, Lot Sizing, Fill Rate Planning, Deployment, S&OP

SOURCING & PROCUREMENT
Supplier Valuation, Supplier Segmentation, Supplier Collaboration, Supplier Relationship Management

TRANSPORTATION
Transportation Network Management, Routing & Scheduling, Mode & Carrier Selection, Fleet Management

WAREHOUSING
Receiving & Putaway, Storage, Order Picking, Shipping, Material Flow