Study tours are an integral part of RightChain™ Institute's commitment to supply chain professional education.
Caterpillar Service Parts
Caterpillar is known globally for high speed, high accuracy customer service. Though not fancy, optimized slotting in traditional mezzanine bin shelving yields high productivity and storage density for small parts picking.
Intelligent Picking Carts
On-board, mobile computing and printing put a world-class WMS in the hands of highly effective order pickers. Batch picking carts permitting selectors to pick several orders at a time yield high picking rates.
Caterpillar Production System
Modeled after the Toyota Production System, CPS governs Cat's production and logistics systems. Extensive use of visual displays is an important part of CPS. Here, a simple Excel spreadsheet fed to conventional monitor allows employees to monitor their individual and team performance.
Caterpillar Balanced Scoreboard
Cat's balanced DC scoreboards monitor and present daily workforce, quality, cycle time, and cost metrics; in that order. Each shift's workforce begins and ends at the scoreboard.
Culture is probably the single most important competitive differentiator for all things business and supply chain. Cat is one of the very few monitoring culture at floor level.
A Place for Everything and Everything in Its Place
5S principles are integrated into CPS. Typically seen on production assembly floors, Cat has taken the 5S concepts into their distribution centers.
Cat's mix of part sizes, shapes, and weights present untold challenges for order picking. This Cat pick module for heavy parts is equipped with a vacuum hoist.
Cleanliness is next to...
Maybe one reason their parts stand up to the dirtiest conditions is that they are stored in some of the cleanest.
SOP's are SOP
Illustrated standard operating procedures are readily accessible and easily readable throughout the DC.
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