The Wisdom for Warehousing course includes Dr. Frazelle's lecture video at Georgia Tech, a fully edited and illustrated course, richly illustrated course slides, an excerpt from his World Class Warehousing book, video tours of the some of the world's best warehouse operations, and an assessment tool to compare your operations with best practices.

There is no universal standard for measuring logistics quality, RightChain introduces the Perfect Order as the most comprehensive metric. A perfect order requires every step, from order entry and inventory availability to delivery, billing, and documentation to be completed without error. It demonstrates how small failures across individual activities compound, significantly impacting customer satisfaction and overall supply chain performance.

Dr. Frazelle explains that the goal of supply chains is not to minimize inventory, but to optimize inventory. In inventory optimization the answer is often to increase inventory levels to improve business and supply chain performance. The inventory strategy need to define when and why is it optimal to increase or reduce inventory levels.