Start With the Right Metrics Organizations invest heavily in technology, automation, infrastructure, and transformation initiatives in the pursuit of world-class supply chain performance. But what if one of the most powerful levers for improvement is also one of the simplest? Dr. Ed Frazelle poses an important question: What is the fastest, least expensive, and simplest way to get a supply chain up to world-class standards? His answer: put a world-class set of metrics in plac