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In Search of the Perfect Order

How do you measure logistics quality? Unfortunately, there is no industry standard. In fact, there are so many different measures that many managers have given up trying to measure and compare their logistics quality with those in other operations. The issue is so complex that universities around the country have entire research projects devoted to identifying the right set of logistics quality indicators. Instead of throwing up our hands, let’s focus on an aspect of logistics quality that we can measure - logistics accuracy.